17. May 2012

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Passion & Doubts

Yesterday I was privileged to have a great  impromptu mastermind session in downtown Sacramento with a talented colleague and in the midst of our discussion I declared,

“You absolutely have what it takes to build this business and make a huge impact.”

Even though I believe that with everything in my being I got the following response (which is common among most talented and smart business owners):

“So many people tell me that…. but how do I know?”

It’s hard isn’t it? The self doubt is pervasive and even when we know we’re passionate and talented there’s still that nagging feeling that it’s not enough. Never enough. This was a lesson I learned in February, surround by 5 wonderful women in my mastermind group who have supported and encouraged me through the rough times.

Especially for a generation that spent the first 10 years hearing “you are a unique, sparkly snowflake” and then the next 15 years unlearning that to hear you’re not that special or talented and should just get a job, mortgage and be happy. Entrepreneurs are often accused of having egos that are rivaled only in the political field. After all – how could someone charge $1,000 an hour? or $10,000? What makes your product worth 20% more than your competitor’s products?

For many of us, it’s not about the pricing but the stated value – by saying “my time is worth this much” we’re declaring that we are in fact worth it and that’s when the doubt sneaks in and begins to whisper “are you sure?”

Here’s what I said last night:

There’s approximately 7 billion people on this earth. And not a single one of them has lived your life, walked in your shoes and had your experiences. Some of them may your skill or talent to the same degree. None of those 7 billion has your same passion, drive, ambition, connections, vision and opportunities . Each one of us has a handful of things we really care about and a bunch of things we don’t. Your unique blend of caring, diligence and drive isn’t common. That’s how I know you can make a big impact because no one else could make this impact like you can.

This makes me think of a nurse who, when called to a patient’s room on an emergency call, doesn’t ask am I qualified, why me, what if I can’t do this? but instead knows that she has the training, experience and skill to do the work, is confident but may still ask for support and trusts that she’s on the right floor, in the right department on the right shift. Just like a nurse who knows she can make a huge impact by serving the clients she’s meant to serve we are also called (less obviously than the call button in a hospital) to serve.

(I should note that a close female cousin is a nurse so she’s the one I think of here – obviously there are male nurses in the field as well)

But in this example, the nurse isn’t running down to admitting to work on insurance forms or trying to perform surgery. The nurse isn’t focused on the aftercare plan or billing either. There’s an entire support network specialized to support the client, in this case a patient, throughout the process because the nurse isn’t called or trained as a billing representative.

I have to remember this when I’m asked to contribute to a business that is not my ideal client or work on a project that I’m not excited about. Derek Stivers summed this up brilliantly with his post No more yes. It’s either HELL YEAH! Or no. Remembering that other people have those passions, talents and skills is important because now we don’t have to do it all.

So when you are faced with those doubts, from yourself or others, and the question is “why me, what makes me capable?” I challenge you to remember this: 7 billion people on this planet need you to say hell yeah to your passion and serve as only you can.

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14. May 2012

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Passion About Systems

Let’s talk about passion.

All throughout our lives we’re told what we have to do, what we should do and what we need to do. Personal preference and even skill are not concerns. As we age we begin to seek appropriate substitutions for those things we fail at doing or simply dislike.

The mechanic who changes the oil in the car. The plumber who fixes the leaking faucet. Even the barista who brews a perfect latte.

It’s true that many people are simply doing a job but the ones who are truly in their passion are obvious. And, if given the option, I’d prefer to work with a passionate person over a just-doing-a-job person any day.

Wouldn’t you?

Let’s consider the flip side for a moment. As a productive member of society, I’d prefer to be working on the projects I’m passionate about. Any day. Every day.

While I have many interests and hobbies, I have 3 primary passions. They are:

  1. Nurturing online businesses
  2. Organization and processes
  3. Teaching / Coaching / Consulting

When I work with passion #1 & #2 it looks like creating Playbooks on business systems

When I work with passion #2 & #3 it’s teaching via this blog and in mainstream media

When I work with passion #1 & #3 it takes the form of implementing in an online business

I’m most excited when I get to coach private clients – it’s the best when passions #1,  #2 and #3 coincide and I’m able to teach by educating on the processes that work, create custom playbooks and implement systems in online business. In fact, working with one of my awesome private clients who is managing over 60 developers, building websites and applications for clients around the world and strategically growing an international business has been a joy.

It’s fun. It’s challenging. It’s a joy to work in my passion. This is the work I can do all day, every day and is, ironically, something many people hate to do on their own.

There’s a common judgment of online coaches I hear often, that they’re all just making money off each other to spend money hiring each other. And I’ve found it’s also true in offline businesses too! The plumber uses the mechanic’s services so the mechanic can buy a coffee and the barista gets paid to serve the mechanic so she can afford to fix her leaky sink. Those jerks.

Specialization is the economy we live in and it’s no different for online as it is for offline businesses. For the same reason I’m reluctant to hire the copy writer/SEO expert/Wordpress designer/marketing expert/life coach/graphic designer, I would also not go to my vet, ask for a cup of coffee, tire rotation, cell phone plan and a taco.

By getting clear on your passions and how you serve, you too will be in the place to focus your attention and signal to others what you do, how you serve and what you believe.

Personally, I believe in supporting the growing online business that needs systems and organization to manage all the moving pieces and is willing to work in collaboration to implement solutions now. What’s your passion?

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11. May 2012

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Train and Manage Your Team with Systems

There are a myriad of challenges when it comes to hiring and training a team to support your business. Eavesdrop on just a few of the conversations I’ve had with busy entrepreneurs about their challenges: I have some people helping me and now realize that one can’t keep up/doesn’t know enough and the other is [...]

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7. May 2012

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Hiring the Right Team the First Time

When I talk to entrepreneurs who are overwhelmed with doing too much in their business, the conversation often turns to hiring an assistant to lighten the load. For those who have worked with a team in the past, there are often horror stories galore and legitimate fears to overcome. Last week I shared in the [...]

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2. May 2012

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Hiring Support in Your Business

Entrepreneurs at every level of business have a certain amount of stubbornness and scrappyness. But there comes a time when we must all admit that help is needed and needed now. Today I want to share my experience of hiring Virtual Assistants in my business. Should you seek an international VA team? What kind of [...]

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17. April 2012

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What Happens When You Outgrow a System?

Recently I’ve been working with several private clients who are in a growth phase and finding that they’ve outgrown or outpaced their previous systems. While this is great news (the business is growing, more clients to serve!) it also creates discomfort when the company tries to use procedures that no longer work. Before we get [...]

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12. April 2012

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Incompetency is a Blessing

While it may seem counter intuitive, I can attest that being highly capable at  figuring things out can be problematic. In fact, being incompetent can be an amazing blessing in your life and business for 3 primary reasons. 1. Ego It’s nice to hear compliments when you’re good at something and as it feeds your [...]

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2. April 2012

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Conquering Email

Six month ago I wrote here about the process of Overcoming Email, something that I’ve struggled with even though I’m a very organized person in general. Six months is a long time, people, especially since I find it frustrating when projects go unfinished. See today, it’s Monday morning and whether you’re surfing for something interesting [...]

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27. March 2012

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Asking for Permission

Today I wanted to share another mindset that we learn as employees that can hold us back as entrepreneurs. From an early age we’re conditioned to ask permission, first of teachers then our employers. It’s common to request approval before using the bathroom, sharpening a pencil, throwing away trash or even going to lunch. In [...]

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22. March 2012

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Your Customer’s Perspective

As an online business owner you may think that your physical presence to the customer is a moot point – after all you could work from the coffee shop in sweats and slippers and no one will notice. The physical location of your business may be constantly changing but the professional feel and customer service [...]

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