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	<title>kellyazevedo.com &#187; Customer Service</title>
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	<description>She&#039;s Got Systems</description>
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		<title>Simple Questions to Increase Sales</title>
		<link>http://www.kellyazevedo.com/simple-questions-to-increase-sales/</link>
		<comments>http://www.kellyazevedo.com/simple-questions-to-increase-sales/#comments</comments>
		<pubDate>Tue, 09 Oct 2012 15:44:32 +0000</pubDate>
		<dc:creator>Kelly</dc:creator>
				<category><![CDATA[Business Building]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.kellyazevedo.com/?p=1315</guid>
		<description><![CDATA[Last week I drove into Sacramento to pick up some printed materials and left the small, independent shop disappointed. The copies I picked up were beautiful but the interaction with the shop owner was cold and impersonal and he barely spoke two sentences while I was in the store. While this was a personal order [...]]]></description>
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		<title>How do You Make Your Clients Feel Special?</title>
		<link>http://www.kellyazevedo.com/how-do-you-make-your-clients-feel-special/</link>
		<comments>http://www.kellyazevedo.com/how-do-you-make-your-clients-feel-special/#comments</comments>
		<pubDate>Thu, 09 Aug 2012 22:23:51 +0000</pubDate>
		<dc:creator>Kelly</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.kellyazevedo.com/?p=1061</guid>
		<description><![CDATA[Watch this short video about 2 gifts I received in the last week and read below for gift #3! &#160; Surprisingly, the same week that these two gifts arrived I received yet another from EzineArticles.com as a thanks for being an expert author &#8211; a package including a new mug, coaster and coffee. How are [...]]]></description>
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		<title>Great Customer Service is not Punitive</title>
		<link>http://www.kellyazevedo.com/great-customer-service-is-not-punitive/</link>
		<comments>http://www.kellyazevedo.com/great-customer-service-is-not-punitive/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 12:30:56 +0000</pubDate>
		<dc:creator>Kelly</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Systems]]></category>
		<category><![CDATA[Team & Support]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[how to establish good customer service practices]]></category>
		<category><![CDATA[how to turn complaining customers into raving fans]]></category>
		<category><![CDATA[making customers happy]]></category>
		<category><![CDATA[punitive customer service]]></category>

		<guid isPermaLink="false">http://www.kellyazevedo.com/?p=555</guid>
		<description><![CDATA[Good customer service has the needs of the business in balance with the expectations of the customer. It&#8217;s fairly understood by most rational, reasonable people, that if someone goes wrong then a company with good customer service policies will make things right. Making things right by punishing people is not the only way to make [...]]]></description>
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		<title>Why Systems Matter &#8211; Customer Service</title>
		<link>http://www.kellyazevedo.com/why-systems-matter-customer-service/</link>
		<comments>http://www.kellyazevedo.com/why-systems-matter-customer-service/#comments</comments>
		<pubDate>Fri, 18 Nov 2011 22:19:01 +0000</pubDate>
		<dc:creator>Kelly</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Systems]]></category>

		<guid isPermaLink="false">http://www.kellyazevedo.com/?p=301</guid>
		<description><![CDATA[Last week I traveled all the way from warm and laid back California to the cold, cold Northeast to spend a day with my mentor and coach Fabienne Fredrickson and visit some friends. In the course of the week I was blown away by the customer service at one business in particular. But first, who [...]]]></description>
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		<title>Customer Service Model for a Mature Business</title>
		<link>http://www.kellyazevedo.com/customer-service-model-for-a-mature-business/</link>
		<comments>http://www.kellyazevedo.com/customer-service-model-for-a-mature-business/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 19:14:00 +0000</pubDate>
		<dc:creator>Kelly</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Resources]]></category>
		<category><![CDATA[Systems]]></category>

		<guid isPermaLink="false">http://www.kellyazevedo.com/?p=250</guid>
		<description><![CDATA[In the spirit of taking a basic systems and making it comprehensive here&#8217;s a representation of a complete customer service system for a larger business. When you build a business that serves more people you have two choices: continue to serve everyone yourself and burn out or build a team that can support the clients [...]]]></description>
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		<title>Why does Customer Service Matter?</title>
		<link>http://www.kellyazevedo.com/why-does-customer-service-matter/</link>
		<comments>http://www.kellyazevedo.com/why-does-customer-service-matter/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 01:29:21 +0000</pubDate>
		<dc:creator>Kelly</dc:creator>
				<category><![CDATA[Business Building]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.kellyazevedo.com/?p=246</guid>
		<description><![CDATA[Think back over this last weekend, where you went and what you did. Unless you are a virtual hermit (and I have those weekends occasionally!) you probably went into a few businesses, even if it was just the local coffee shop. If you had a terrible experience were you likely to go back again? Probably [...]]]></description>
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		<title>One System Every Business Needs</title>
		<link>http://www.kellyazevedo.com/one-system-every-business-needs/</link>
		<comments>http://www.kellyazevedo.com/one-system-every-business-needs/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 13:00:28 +0000</pubDate>
		<dc:creator>Kelly</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Systems]]></category>

		<guid isPermaLink="false">http://www.kellyazevedo.com/?p=234</guid>
		<description><![CDATA[Welcome to Customer Service Week! One of my passions in business is observing and improving client interactions in business. I hope you learn some new systems for improving how you relate to your clients and leads in the coming week. Be sure to sign up for my newsletter and get all of the free resources [...]]]></description>
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