Tag Archive | "customer service"
Your Customer’s Perspective
As an online business owner you may think that your physical presence to the customer is a moot point – after all you could work from the coffee shop in sweats and slippers and no one will notice. The physical location of your business may be constantly changing but the professional feel and customer service [...]
Continue reading...Great Customer Service is not Punitive
Monday, February 6, 2012
Good customer service has the needs of the business in balance with the expectations of the customer. It’s fairly understood by most rational, reasonable people, that if someone goes wrong then a company with good customer service policies will make things right. Making things right by punishing people is not the only way to make [...]
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Thursday, March 22, 2012
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